Panorama Glass Lodge

PREGUNTAS FRECUENTES

Here you will find answers to frequently asked questions about our lodges and our services.

Booking Information

¿Cuál es la diferencia entre las diferentes cabañas?

Todas tienen el mismo estilo y se encuentran en la misma propiedad del sur de Islandia, en Hella. Todas tienen un jacuzzi privado y hamacas. Alva es la más cercana al parking, y se encuentra en la parte más alta de la propiedad. La cabaña Alva tiene un escenario muy bonito, desde la plataforma más alta puedes observar un maravilloso panorama. Si tu movilidad es reducida Alva es tu mejor opción. Freya está más apartada y más cercana al río. Es perfecta para hacer fotos y sentirse más aislado, la cabaña está más cerca del río y desde ella puedes ver el volcán Hekla. La cabaña Freya está más apartada andando desde el parking y cuenta con unas pequeñas escaleras y algo de cuesta abajo para llegar a ella. Habrán aproximandamente 250m andando. La cabaña Odin está en el lado izquierdo de la propiedad, con una hermosa vista del volcán Hekla y el río. también es de fácil acceso y cercana al parking. La cabaña Thor es otra de las que se encuentran en la parte izquierda de la propiedad, más apartada con mucha privacidad y vistas a las montañas Burfell y Bjolfell y las tierras altas. El río está por supuesto también a la vista. Está un poco más baja que el resto, si cuentas con movilidad reducida recomendamos reservar las cabañas Odin o Alva. Todas las cabañas cuentan con buena privacidad y las zonas acristaladas no son visibles de una cabaña a otra. Hay un columpio vikingo junto al río, al cual pueden acceder los huéspedes de todas las cabañas de la propiedad.

¿Tenéis una lista de espera para reservar fechas?

No tenemos lista de espera. Lo mejor es reservar al menos con 7-9 meses de antelación. En el caso de recibir alguna cancelación siempre lo anunciamos en nuestras historias de Instagram y en nuestras publicaciones de Facebook. De esta manera podemos llegar a más gente que esté esperando alguna fecha disponible para reservar. Recibimos muchas cancelaciones alrededor de los 30 días previos a la reserva, ya que este es el margen de tiempo en el que los clientes pueden cancelar sin ningún coste.

Do you have Lodges for more than 2 Persons

Unfortunately not, every lodge is made for two persons only but if you are several people you could book several Lodges. They are in walking distance from each other. There’s no space for a 3 rd person in the cabins, it’s very tiny and we do not have a spare mattress. But we can provide a travel baby cot for the very little ones. A family Lodge is planned for Fall 2022.  

We want to book two Lodges at one time – which ones should we choose?

If you are travelling as a family or with friends and want to stay close to each other with a shorter walking distance, we recommend booking Freya and Alva Lodge together or then Odin and Thor Lodge. Those Lodges are closer to each other and share one parking lot together. There are two Lodges on each side of our property.

Can I book a stay more than 2 years ahead?

We don't open bookings more than 2 years in advance. Usually it is open to book around 1.5-2years in advance. We open up new time frames 2 times a year. Thank you for understanding. We will always send out a newsletter when we release the next few months of booking dates, so be sure to subscribe to our mailing list to be informed straight away.

How much $ or £ is the rate per night?

Our prices are listed in € (Euros). We do not display $ or £ prices as the exchange rates vary a lot week to week (or sometimes even day to day). Please check your exchange rate before booking. The booking will always be fully paid in € via your card automatically, you get charged in your currency in the end.

Why is noone answering the phone?

Please first check the current time in Iceland (GMT). We are mostly available between 8:00 and 19:00 on weekdays - Icelandic time. If we still do not take the phone or call back please note that we are a small family business and have little kids and there is no physical office. Emails will be always answered ASAP. So rather try to email us and we'll get back to you as soon as we can. Over weekends we try to answer emails but it can also take us until Monday to get back to you. Thank you for your understanding.

Inside the Lodges

Am I allowed to fly my drone while staying at the Lodges?

Yes it is allowed to fly a drone, as long as you stay in the nearby radius of 10meters of the Lodge you are staying at (meaning not flying near the other Lodges or up too high in the sky) and the times where it is possible to fly your drone are from 9AM until 9PM. The most important is to secure the privacy from the other guests and therefore we kindly ask you to respect the privacy of all other guests, too.

When can I use the Sauna?

We two Saunas, one for two lodges to share. One Sauna is shared by Alva and Freya Lodge (river and mountain view) and the other one by Odin and Thor Lodge (mountain view). There is a timetable for each lodge when it is possible to use the Sauna. So that we can make sure that all guests get their private timeslot at the sauna.

¿Hay cortinas para las ventanas?

Si, tenemos persianas enrollables en todos las cristaleras que rodean la cama para tener esa privacidad extra en caso de que alguien se sienta incómodo :). Pero no hay cortinas en las ventanas del techo, lo que significa que entrará la luz del sol o de la luna en caso de que haya luna llena, por lo que le recomendamos traer máscaras para dormir si sois sensibles a la luz. Durante los meses de verano proporcionamos máscaras para dormir a nuestros clientes (desde mayo a agosto).

What can I expect from the bathroom?

Our bathrooms do have a very beautiful design which you can see in our gallery or on the booking site. We provide organic cosmetics from a local brand called Sóley Organics, which is made out of 100% icelandic ingredients and made in Iceland. We use only refillable products for the bathroom. We privide shower gel, shampoo, conditioner, hand lotion, hand soap. Also there are complimentary additions like cotton rounds, cotton buds, earplugs, sewing kit, dental kit for emergency and shaving kit. Everything that one might need when it didn't come in your toiletries bag when leaving your home :). We've got you covered in this case.   There is a huge rainfall shower from the brand Hans Grohe. Please note that our water boiler only provides hot water for around 5-7 minutes (depending on the outside temperature). Due to the compact size of the house, it is not possible to have a bigger water boiler. The whole area around Hekla volcano does not have hot water access, therefore we need to heat it up electronically. We ask our guests to use the water economically.  

¿La cocina está equipada?

Nuestras cocinas tienen dos fuegos, una nevera con un pequeño congelador, una tostadora, una cafetera nespresso, un hervidor y un microondas. Tenemos suministros de comida básicos tales como: Pasta/ Arroz/ Cereales /Hierbas y especias/ Sal, pimienta y azúcar/ Surtido de tés/ Café/ Vinagre y Aceite/ Mermelada y Ketchup. Tenemos sartenes, ollas, platos, cubertería y vasos. También tenemos untensilios básicos como abridor. Si quieres usar productos frescos (como verduras, frutas, pan, leche, etc) te pedimos que los traigas tu mismo comprándolos de camino a las cabañas.

How private is the land?

The land is completely private as there are only our four Lodges on this property which is almost 50’000sqm big. We have built up hills between the Lodges for more privacy. The road on the other side of the river leads to a little summer house area and therefore there are sometimes cars driving on that road to these summer houses. The houses you can see in the nearby area are all not regularly inhabited and only in use as summer houses for locals. The little house that is located on the other side of the river is not inhabited and only used as a storage house. We do have black out pull-up side curtains for that extra bit of privacy 🙂

Are the Lodges heated?

Yes they are heated with floor heating plus an additional wall heater.

Is there enough space for our luggage?

We do not have much space inside the Lodges but however it will fit for two medium sized suitcases. We recommend to only take a backpack or a bag with you inside or only what you need. We do have a cupboard where you can store things but other than that on the floor area is not much space to leave any bigger baggage.

How does it work with the hot tub?

The pool will be ready filled once you arrive. Please allow up to around 18:30/19:00 until it is fully heated. Do not shut off the heater during your stay. Please shower prior to taking a bath for hygienic reasons and do not pour any liquids or foam in the water - it will damage the filter system. It's regularely heated on 39/40 degrees celsius. Please check the temperature before you enter the pool. Please do NOT empty the hot tub once you have checked out! Thank you.

Is there a reception / staff on site?

As we are no Hotel we do not have a reception or any staff on site. It is self check-in and check-out and one housekeeping staff is only on site between 11:00 and 15:00. In case of any questions during your stay, we're available via email, call or Whatsapp message from 8:00-20:00. We strongly recommend to arrive to the property before it gets completely dark in Winter as it is really pitch dark at night and we have not installed additional outdoor lights to not cause any light pollution for sky viewing. Though we have torches in the box on the parking space to find your way to your cabin.

Can everyone use the Viking Swing?

Our handmade Viking Swing is meant for the use of all Panorama Glass Lodge guests during their stay. It does not belong to one specific Lodge. It is located down at the river with the most amazing view, we can proudly say that we have created the swing with the best view in Iceland. Enjoy the time while swinging, it's amazing!

Arrival

How do I get to the Lodges?

You find us on google maps, simply type in Panorama Glass Lodge South to get exact GPS data. A little direction help in case you lose internet connection: We’re right after the town Hella, 20 minutes North of it. From the Mainroad Nr1 you turn into road Nr264 direction Gunnarsholt (a yellow sign). After that you turn into road Nr268 direction Næfurholt (also a yellow sign) which turns into a gravel road after half of the distance. The last little road where you need to turn to the right you’ll see a blue sign with yellow letters “Panorama Glass Lodge”. From there it is only 2 Minutes maximum until the property. The property is marked with a white sign with our logo and the parking space is also marked with a standard blue parking sign. Please only park on this parking lot.

When do I get the door opening code?

You will get the electronic code for the door one day before check-in via email (latest in the evening before check-in day). We have an electronical smart lock and you need no key to enter the Lodges. It's a non serviced area, there's no staff on location.

Do you organize pick-up and/or tours?

No, it's accomodation only, we do not organize any tours nor provide pick-up.

¿A cuánta distancia está del aeropuerto (KEF)?

159km, 2h10m. Por favor, calcula más tiempo si hay nieve y hielo en las carreteras o riesgo de tormenta. El corte de carreteras es siempre posible en Islandia, infórmate antes de tu viaje en www.road.is sobre las condiciones de las carreteras.

Do I need a 4WD to drive there?

In winter (October until March) we recommend to only drive there with a 4WD as it’s out of the main road and it also has gravel parts. In summer no 4wd is needed and the location is super easily accessible. Please always check www.safetravel.is and road conditions on www.road.is before you go on a journey. You can find weather forecast and storm warnings on www.vedur.is

General Information & Sightseeing

When can I see the northern lights?

You can only see the northern lights during winter time when it's dark outside (from around late August to late April). Also you only see them if it's cloudless, not raining and not snowing. There is no certain time when they appear the most - they can appear from early evening to early morning. Just don't forget to look up in the sky frequently when it's dark outside. Also check our aurora forecast and cloudcover forecast every 15min to see how big your chances will be. Sometimes they are not very active and you do not see them even on a cloudless night. You also need a bit of luck to see them :). Generally you can say, if you can see the stars and are patient and staring into the sky for hours, your chances are high that you see some. December and January are usually the months with the heaviest storms and there are a lot of storms, so we would say these months the chances are a bit smaller that you see the Auroras (but not impossible), but every year is different.

Where is the next grocery store?

The closest possibility to buy food is in Hella, which is a 25 minutes drive away. There is a grocery store (Kjarval) and a petrol station. The petrol station is open until 23.00 every day. If you want to get alcohol there’s only one store chain in Iceland. It is called vínbúðin and is closed on Sundays and holidays and also closes at 18:00 every other day. The closest of these stores is in Hella.

What do I have to know for my summer stay (May-August)?

If you booked a stay with us in Summer you'll be lucky for sure to experience the amazing midnight sunsets out of your bed or the hot pool if the weather is good. Tough Summer also has his side effects ;). There are a lot of flies around waters outside and they also love our glass cabin like everyone else does. You find 2 fly swatters in our Lodge so you can catch these little friends together and have some fun :). One annoying phenomenon is new in Iceland and these are the Lúsmý. They're insects and almost transparent and so tiny that you can't see them properly and they are always outside and also inside houses (mostly in evenings or mornings) near waters and go thru clothes and leave you with dozens of itchy bites. You don't feel anything when they bite you, only a few hours later you discover the itchy small bites. The best to do after you got attacked by them is getting into the hot tub with at least 42 degrees and soak in there for 5 minutes. It will help to reduce the itchyness. Also there's no need for heaters in Summer as it gets quite warm anyway through the sun in the Lodge. Heaters are always off during summertime but of course if you need them you can turn them on, but please put them off again before check-out. On hot days (for icelandic conditions at least) we recommend to leave the balcony door open while you are in the cabin. For light sensitive people we recommend taking your eye masks with you to get full darkness at night as the sun never sets during summer. We have blackout curtains available for the side windows but the ceiling has no curtains, means it is still not completely dark.

What do I have to know for my winter stay (September-April)?

Winters in Iceland are mild but windy. So pack enough warm clothes and a hat, waterproof gear is always recommended. There can be violent and dangerous wind and snow storms in the winter months which reach it's peak at December and January with sometimes closed roads and difficult driving conditions. If the roads are closed to our Lodges we have to cancel the booking as it's not allowed for anyone to drive (and therefore also not possible for us to go and clean the Lodge) and you also shouldn't go outside during a violent storm. It is possible that we need to cancel your booking in this case and of course you get the full refund. If you are at the Lodge during a storm, please don't use the hot pool as it can be very dangerous and secure the pool cover firmly. Do not leave anything outside the terrace during a storm, wind gusts can reach up to 60m/s and blow everything away. We have a storm information printed out in each cabin. Take weather warnings always serious! You should always check www.vedur.is for weather forecasts and storm alerts. Also before you go on a journey, please check www.safetravel.is or www.road.is.

Which interesting places/sightseeing are in the surrounding area?

We have put up a full guide for our guests with a great collection of Places to see in the area. Visit our Instagram Guide for the information: https://www.instagram.com/panoramaglasslodge/guide/amazing-places-you-must-see-in-south-iceland/17914030036646910/

Do you offer jobs?

We only have housekeepers working in our company, so this is the only position you can apply for. Applicants must have housekeeping experience (preferably in the luxury sector) and must be able to work absolutely independantly. Housekeepers need to have a car as our location is very remotely. Unadressed emails with CV's won't get answered. Good advise: Please inform yourself about the company you want to work before you apply for a job ;). We don't need any cooking chefs or waitresses or barkeepers. There are only cabins and no need for these positions. Thank you and good luck.

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