Panorama Glass Lodge

afbókunarskilmálar

Booking Policy

Please note that we can only take a booking through our website if it is made at least two days prior to check in. If there is availability displayed at the last minute, you can email us and we can book you in manually.

Self check-in anytime after 16:00. You get your PIN Code for the door opening one day before your arrival via email. The code is valid until check-out time at 11:00 next day.

We are not a hotel and this is a non-serviced area with no reception.

The standard Lodge is suitable for a maximum of 2 adults. The premium Lodge is suitable for a maximum of 5 adults.

There is no breakfast provided in the price. Included in the price is VAT 11%, the tourism tax, free wifi, coffee and tea and basic food supplies (like pasta, rice, sugar, oil…), two towels per person, use of Sauna and hot tub, a fully equipped kitchen and final cleaning of the house and pool. Full amount is due right upon booking.

Panorama Glass Lodge ehf. does not take any responsibility if the hot tub or Sauna can not be used due to force majeure like heavy storms or volcanic eruptions or very bad weather conditions etc, therefore it is not possible to claim a refund for not being able to use it. The same rule goes for the rooftop windows, in case of heavy snowfall or thin black ice we can’t guarantee a view through the glass ceiling as this is unfortunately completely out of our control. We are trying to remove all the snow while we’re on location if the weather conditions (wind) safely allow it.

In case of a storm or weather issues (majeure force/act of god) or you can’t make it to the Lodges for any reason (illness, accident, cancelled flights etc), there will be no refund. Only if the road 268 and 264 are both closed and we can not perform our services, we will of courserefund the amount. If you are stuck somewhere else in Iceland (for example the capital,Vik, the east or other location that is a longer drive away) and our roads are open, there is no refund paid. We recommend planning ahead, the storms are always on forecast around 3 days ahead of time. It is advised to stay in the surrounding area the night before and after if there is a heavy storm coming up. Do not take long yourneys during winter months. Do NOT book a stay at the lodges in winter if you plan to fly back the next day or arrive the same day, you risk to get stuck because of closed roads. You may adjust your travel plans and check road conditions beforehand.

Panorama Glass Lodge ehf. is not responsible for the loss or damage of any property left in the Lodges. You have the possibility to pick up your lost/forgotten items up to 7 days after your check-out. After that timeframe we collect all items and bring it to the red cross regularly or other facilities who can need electronical devices or clothes. We do not have space to store it for a longer time. In case you want to have your lost items shipped, you pay for the postal and packaging fees prior to shipping plus a 35€ for the time effort. We can not guarantee a fast shipping as we need to drive to the capital for international shipments.

If you cause any damage to the property/lodge (like fire on the terrace, damage of interior, broken windows or rollerblinds etc) we will put you into account of this right after your stay. Thank you for treating our property like you would do it with your home.

Photographs, films or social content taken at Panorama Glass Lodge or at Panorama Glass Lodge facilities cannot be used for any commercial purposes without prior written consent from Panorama Glass Lodge ehf. We reserve the right to seek compensation for any use which is contrary to our conditions.

Cancellation policy

You can cancel your reservation until 30 days prior to check in free of charge (minus a 35€  (Euro) processing fee from our payment provider that always has to be paid when canceling a booking). The 35€ fee also applies if you booked two nights and want to cancel one of these two nights.

If you cancel from 29 until 15 days in advance, we charge a non-refundable fee of 25% from the total booking price. If you cancel 15 until 10 days in advance we charge a non-refundable fee of 50% from the total booking price. FOR CANCELLATIONS LESS THAN 10 DAYS PRIOR CHECK IN, THE 100% BOOKING COST IS NON-REFUNDABLE. There is no refund for “no shows” – this counts for flight schedule issues, car breakdowns, sickness, closed roads or weather issues, accidents, schedule conflicts or any other reasons why you can’t make it to our Lodges on your check in day. No refunds are issued for early departure for the same above mentioned reasons.

We can provide you with an invoice for your travel insurance.
Non-refundable fees can not be used as a credit for a later booking.

Changing your booking to other dates less than 30 days prior to check-in is not possible without getting charged. Same rules as for cancellation applies in this case (fee of 25-100%). Non-refundable fees can not be used as a credit for a later booking.

Refund will always be paid back exactly the way you paid it. No other transfer to other accounts or credit cards is allowed for security reasons. When you get a refund from us it will take 7-10 business days for processing the transaction.

Please note that there can be currency exchange differences when you get your refund back and you have a card that is not charging in € (Euros). This is dependent on your card provider/bank.

Panorama Glass Lodge ehf. reserves the right to cancel bookings and reservations, when unable to provide the company’s services due to force majeure event/act of god, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In the event that Panorama Glass Lodge ehf. needs to cancel a booking on their behalf, Panorama Glass Lodge is paying a refund to the client.

If Panorama Glass Lodge ehf. needs to limit a reservation or service due to technical issues or limited services in the Lodge, a partial refund will be paid according to how severe the issue is.

Panorama Glass Lodge reserves the right to update/ make changes to these booking and cancellation policies without notice.

Panorama Glass Lodge ehf.

Austurkrókur L6B, 851 Hella

+354 768 8821 (Mán-Fös / 9-19)

We will answer your email request in 48hours. Thank you for your patience.