Panorama Glass Lodge
Conditions et politique d'annulation
All guests should receive their confirmation receipt shortly after booking. If you do not receive it, it is your responsibility to contact us in order to fix any errors that may have occurred.
Check-in and check-out
Self check-in anytime after 16:00. You get your PIN Code for the door opening one day before your arrival via email. The code is valid until check-out time at 11:00 next day.
Should you require an early check-in or late check-out, it is subject to availability and will be charged with a fee on the hour. Should you stay longer than the previously booked time, we reserve the right to charge your credit card for another hour. Early check-ins or late check-outs can be purchased and booked on our store site, a maximum of 4 weeks in advance.
We are not a hotel and this is a non-serviced area with no reception.
You can cancel your reservation until 30 days prior to check in free of charge (minus a 35 EUR processing fee from our payment provider that always has to be paid when canceling a booking). The 35€ fee also applies if you booked two nights and want to cancel one of these two nights.
If you cancel from 29 until 15 days in advance, we charge a non-refundable fee of 25% from the total booking price. If you cancel 15 until 10 days in advance, we charge a non-refundable fee of 50% from the total booking price.
FOR CANCELLATIONS LESS THAN 10 DAYS PRIOR CHECK IN, THE 100% BOOKING COST IS NON-REFUNDABLE.
There is no refund for “no shows” – these counts for flight schedule issues, car breakdowns, sickness, closed roads or weather issues, accidents, schedule conflicts or any other reasons why you can’t make it to our Lodges on your check in day. No refunds are issued for early departure for the same above-mentioned reasons.
Nous pouvons vous fournir une facture pour votre assurance voyage.
Non-refundable fees cannot be used as a credit for a later booking.
Changing your booking to other dates less than 30 days prior to check-in is not possible without getting charged. Same rules as for cancellation applies in this case (fee of 25-100%). Non-refundable fees cannot be used as a credit for a later booking. We only change booking dates with a maximum of 2 years in advance time from the original booking date. If you want to change to a date that lies more in the future, we cannot guarantee the same price as it was on your initial booking and therefore, we will cancel the booking and you book it again separately.
Refund will always be paid back exactly the way you paid it. No other transfer to other accounts or credit cards is allowed for security reasons. When you get a refund from us it will take 7-10 business days for processing the transaction.
Please note that there can be currency exchange differences when you get your refund back and you have a card that is not charging in € (Euros). This is dependent on your card provider/bank.
Panorama Glass Lodge ehf. reserves the right to cancel bookings and reservations, when unable to provide the company’s services due to force majeure event/act of god, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In the event that Panorama Glass Lodge ehf. needs to cancel a booking on their behalf, Panorama Glass Lodge is paying a refund to the client.
If Panorama Glass Lodge ehf. needs to limit a reservation or service due to technical issues or limited services in the Lodge, a partial refund will be paid according to how severe the issue is.
Panorama Glass Lodge reserves the right to update/ make changes to these booking and cancellation policies without notice.
Drone Flying Rules
The most important thing when it comes to drones is to respect the privacy of the other guests, just as you would like your privacy to be respected. This is why our drone flying rules are rather strict.
- Fly time only between 10AM and 8PM
- Radius 10m from your lodge
- It is strictly forbidden to fly close to other Lodges or up high
Airline cancellations follow our general cancellation terms and losses are not covered by Panorama Glass Lodge ehf. Please look into purchasing travel insurance if you are concerned about airline cancellations due to weather, delays/missed flights, and/or airline companies closing/canceling flight destinations.
Safety standards and liability
Panorama Glass Lodge ehf is not responsible for any loss, damage, sickness, injury, damage, accident, or changes in schedule caused by Force Majeure event such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the guest.
It is strongly recommended for all guests to purchase travel insurance before coming to Iceland, or any foreign country. This type of insurance can cover you for emergencies, accidents, and costs caused by needing to cancel trips/tours at last minute.
When entering our facilities, guests assume full responsibility for their own safety and the safety of those in their care.
To ensure your safety and to make your visit as enjoyable as possible, we ask you to pay special attention to the following:
- Shower without a swimsuit before entering the hot tub.
- It is recommended that guests take regular breaks (15-minute intervals) from the hot
tub and sauna. Drink plenty of water to keep hydrated.
- Panorama Glass Lodge ehf. is not responsible for valuables. Guests are solely responsible for their own belongings.
- There is no lifeguard or other safety surveilling at the lodges. While in the lodges you
are responsible for your own safety and others in your care.
The gift voucher redemption code can be used on our webpage.
The gift voucher is non-refundable, meaning it has no cash value, and can only be transferred among our products.
The gift voucher is valid for a stay up to two years from purchase date. Please note that for public holidays or special dates like holiday season (Christmas time, New Years etc) there is always a on top rate that needs to be paid. The per night rate is calculated for the standard rate during the year.
It is possible to prolongen a gift voucher, but the amount to which the voucher was purchased is only valid for a maximum of two years. A price difference to the actual nightly rate must be paid if a client wants to prolongen the voucher. There is always a raise in prices between the years.
Travelling with children
We can provide a travel baby cot for children up to 3 years/15kg.
The standard Lodge is suitable for a maximum of 2 adults. The premium/Family Lodge is suitable for a maximum of 5 adults. We do not have a license to allow children older than 3 years in a standard lodge with two adults. For Families with kids we have designed our Family Lodge Frigg and this Lodge is perfect for Families and kids needs.
Children under the age of 12 years must be always accompanied by an adult guardian during their visit.
The Lodges are totally non-smoking area, including terraces. If smoking occurs in a Lodge or the terrace, the guest will be assessed a charge of 300 EUR.
Cleaning of the lodges is included in the nightly rate. However, in case of an excessive mess we reserve the right to charge an extra cleaning fee of 80 EUR.
Photographs & audiovisual content
Photographs, films or social content taken at Panorama Glass Lodges cannot be used for any commercial purposes without prior written consent from Panorama Glass Lodge ehf. Please get in touch with us to discuss this matter. We reserve the right to seek compensation for any use which is contrary to our conditions.
Volcanic eruptions / Closed roads / Storm
Volcanic eruptions occur frequently in Iceland. In the majority of cases it does not interrupt flights from or to Iceland at all, it is at all times safe to visit and travel around Iceland and to visit our Lodges. We do not have adapted cancellation policies in case of Volcanic eruptions, even if they would interrupt air traffic – then it counts as majeure force and no one is responsible for this. No refunds will be paid out in such a case.
Roads can get closed during winter months every now and then due to snow or storm. Usually there are detour ways to drive and it is also only a matter of a few hours when a road closure occurs.
If you are stuck somewhere else in Iceland (for example the capital, Vik, the east or other location that is a longer drive away) and our roads are open, there is no refund paid. We recommend planning ahead, storms are always on forecast around 2-3 days ahead of time. It is advised to stay in the surrounding area the night before and after if there is a heavy storm coming up. Do not take/plan long journeys during winter months.
Do not book a stay at the lodges in winter if you plan to fly back early the next day or arrive the same day, you risk to get stuck because of closed roads. You may adjust your travel plans and check road conditions beforehand. The guests are responsible by themselves to check on possible road closures and take a detour or wait a few hours until the road opens again.
In case the road to our Lodges is closed and Panorama Glass Lodge employees can’t get there to clean the lodges due to the closures, Panorama Glass Lodge will refund the full amount to the guest in this case. For reference, such an event happens a maximum of 1 or 2 times per year in extreme arctic hurricanes with huge loads of snow. Otherwise, when it is possible to get to the Lodges and everything is ready for the guests but the guests can’t make it – there will be no refund paid.
Lost / forgotten items
Panorama Glass Lodge ehf. is not responsible for the loss or damage of any property left in the Lodges. You have the possibility to pick up your lost/forgotten items up to 7 days after your check-out. After that timeframe we collect all items and bring it to the red cross regularly or other facilities who can need electronical devices or clothes.
We do not have space to store it for a longer time. In case you want to have your lost items shipped, you pay for the postal and packaging fees prior to shipping plus a 35€ fee for the time effort. We cannot guarantee a fast shipping as we need to drive to the capital for international shipments.
Damage to the property / Theft
If you cause any damage to the property/lodge (like fire on the terrace, damage of interior, broken windows or roller blinds, massive stains on the bedding and mattress etc) we will put you into account for this right after your stay and charge your credit card on file with a note about the damage/theft and a receipt of the original worth of the item. A photo is always taken from a staff member of Panorama Glass Lodge from the damaged item for proof.
The same rule goes for stolen items from the Lodges (such as bathrobes, decoration art items, bedding, appliances, electrical devices etc). Our staff knows our interior very well and they notify us straight away if something is missing. Thank you for treating our property like you would do it with your home.
Nightly rates and payment terms
Panorama Glass Lodge ehf. reserves the right to change its rates in case of economic changes, including, but not limited to, currency fluctuations, inflations, increased cost of supplies, tax changes and other force majeure events. In case of VAT or other tax changes, the client contract prices will change accordingly. Price change affected by tax changes will apply to all reservations, although reservation has been confirmed on previous prices or payment has already been made. Above rates are valid for the above dates and; inclusive of VAT. They are subject to any official tax changes.
Panorama Glass Lodge ehf.
Austurkrókur L6B, 851 Hella
+354 768 8821 (MO-FR / 9-19 GMT)
We will respond to your request in latest 48hours. Thank you for your patience.